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Returns & Exchanges
Australian Returns and Refund Policy
Umbro Australia is confident that you will be happy with your purchase. If for any reason this is not the case, we offer FREE RETURNS within 30 days of the order date. We have 4 conditions of return for change of mind, item(s) must be returned:
- Within 30 days of the order date
- Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles
- Items must be returned in the original shoe box which must be in the original condition.
- Postage is non-refundable
Umbro Australia reserves the right to refuse the return if these conditions are not adhered to.
Final Sale | No Returns Items
From time to time, there may be certain items which have been specifically excluded from the change of mind returns policy, such as ‘Final Sale No Returns’ items. The exclusion will be noted on the relevant product page on our website.
New Zealand Returns and Refund Policy
Umbro Australia is confident that you will be happy with your purchase. If for any reason this is not the case, we offer returns within 30 days of the order date. The customer is responsible for all associated costs of returning the items to us. Umbro Australia will not take responsibility for returned items not received if registered post is not used. We have 4 conditions of return for change of mind, item(s) must be returned:
- Within 30 days of the order date
- Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles
- Items must be returned in the original shoe box which must be in the original condition.
- Postage is non-refundable
Umbro Australia reserves the right to refuse the return if these conditions are not adhered to.
How can I request a return or refund?
We provide an easy to use returns system for you to request your return! You only require two pieces of information to request your return:
- Order ID (can be found in your confirmation email)
- Details of the item you wish to return
The shoe box is just as important as the shoes themselves, so please do not alter or damage in anyway – e.g. do not attach shipping forms, tape or mark the box. Doing so can result in your return being invalid. Shoes cannot be returned for change of mind with scratched or dirty soles. We suggest you try them on for the first time on carpet to ensure they are in perfect condition.
The customer is responsible for all associated costs to return items to us (unless faulty). Umbro will not take responsibility for returned items not received if registered post is not used.
To submit a return request, please fill out the information within our returns portal - HERE!
Exchange
Unfortunately, we are not able to offer exchanges for online purchases. You will need to contact us so we can assist you in organising a return and refund.
Faulty items
Umbro takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the Australian Consumer Law: (1) exchange or refund of items for major failure or faults or (2) exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure. In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.
If you believe you have received a faulty item or there has been an error with your shipping, please contact us. Naturally, if your product is faulty or incorrect, we will pay for the return delivery of the item.